Product Design Director, Card Servicing and Support Platform Design
Core
Lead the design strategy for high-complexity internal platforms and ecosystems powering credit card servicing experiences, transforming backend complexity into intuitive solutions for internal support teams and customers.
Role type
Director of Product Design (Internal Platforms & Ecosystems)
Builds
Sophisticated internal tools, authoring environments, governance structures, and scalable design foundations for credit card servicing operations.
Domain
Financial Services / Internal Enterprise Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Product design leadership, service design, systems thinking, design strategy, design systems architecture, cross-functional collaboration, business case development, technical orchestration, prototyping, stakeholder influence
Preferred skills
10+ years product design experience, 5+ years leading design teams, experience across UX/UI/strategy/content/research, design toolkit spanning strategy to delivery, design system proficiency, web/mobile technology navigation, Figma expertise, interdisciplinary team management
Technologies
Figma, design systems, internal platform frameworks
Responsibilities
Define design strategy for emerging business areas, drive design of complex internal platforms, standardize patterns to reduce technical debt, prototype and visualize complex workflows, educate technical stakeholders on design value, connect cross-functional teams to accelerate delivery
Seniority
Director, strategic leadership with hands-on execution
