Supervisor, Operations Support Engineering
Core
Lead a technical operations team supporting satellite ground systems, system health monitoring, anomaly response, and 24x7 operational readiness.
Role type
Supervisor, Operations Support Engineering
Builds
Satellite ground system operational readiness and mission support
Domain
Aerospace / Satellite Operations
Deliverable
infrastructure
Required skills
Team leadership, 24x7 operations management, system health analysis, incident investigation, vendor relationship management, technical documentation, operational metrics reporting
Preferred skills
Linux environment management, Python/Java/Ruby scripting, Amazon Web Services, Kibana/Elasticsearch, CI/CD systems (Jenkins/Travis/TFS)
Responsibilities
Lead and coach a technical operations team; manage team scheduling and staffing for 24x7 coverage; oversee telemetry trending and system health analysis; coordinate major incident investigation and resolution; partner with product owners to establish KPIs and drive performance improvements; support vendor relationships and investigations; develop operational tools and automation; create technical documentation and procedures.
Seniority
Manager, hands-on leadership
