Maritime Mission Customer Success Manager (TS/SCI)
Core
Lead customer-facing maritime subject matter expert supporting U.S. Navy, NIWC, and other USG maritime mission customers to ensure adoption of geospatial intelligence and AI-enabled capabilities.
Role type
Senior IC Customer Success Manager (Maritime Mission)
Builds
Mission-critical geospatial insights, maritime analytics, and AI-enabled capabilities for defense and intelligence customers
Domain
Defense, Intelligence, Maritime Domain Awareness, Geospatial Intelligence
Deliverable
client delivery
Required skills
maritime operational expertise, U.S. Government customer support, mission analysis, technical solutioning, stakeholder relationship management, product demonstration, proposal support
Preferred skills
prior military or civilian experience supporting U.S. Navy/Coast Guard/Intelligence Community, familiarity with Maritime Domain Awareness platforms and Common Operational Picture, experience with enterprise geospatial platforms and API integrations
Technologies
geospatial intelligence platforms, remote sensing tools, AI/ML-enabled analytics, maritime surveillance systems, AIS, command-and-control environments
Responsibilities
Serve as primary maritime mission SME for USG customers; build trusted relationships with Navy/NIWC/Coast Guard stakeholders; partner with Account Executives to shape technical solutions; work with operators to understand workflows and mission priorities; help customers implement and operationalize capabilities; conduct briefings, demos, and training; support operational exercises and technical exchanges; gather feedback to influence product roadmap; collaborate with Product/Engineering to resolve challenges; monitor adoption and identify expansion opportunities; support proposal efforts and technical responses; represent company at industry and customer events
Seniority
Senior, hands-on IC
