Lead DCI Operations Specialist
Core
Lead operational specialist for Core Applications (Authorisations, Settlement, Pricing, Fees) within the International Settlement Support team, focusing on system knowledge expansion, process documentation, and team coaching.
Role type
Senior IC Operations Specialist (Payment Networks)
Builds
Operational knowledge base, process documentation, and system configurations for new client boarding and network products (EMV, Digital, e-Commerce, Contactless).
Domain
Financial Services / Payment Networks
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cross-functional knowledge of Payment Network Industry operations, system configuration management, stakeholder relationship building, analytical problem solving, project prioritization, technical documentation creation, team coaching and mentoring.
Preferred skills
None stated.
Technologies
Core Applications (Authorisations, Settlement, Pricing, Fees), EMV, Digital, e-Commerce, Contactless.
Responsibilities
Create and update system flow documentation aligned with team processes; provide continuous support for systematic/operational aspects and issue resolution; manage dependencies across departments; act as SME for Core applications; coach and mentor team members on system knowledge; manage configuration for new client boarding and network product implementation.
Seniority
Senior, hands-on IC
