Café Coach- Hyde Park
Core
Leading a team of Café Ambassadors to facilitate customer interactions, teach financial tools, and manage the physical café space in a community setting.
Role type
Team Lead / Manager for a retail banking café
Builds
Customer engagement experiences and local community partnerships
Domain
Retail Banking / Financial Services
Deliverable
client delivery
Required skills
People management, customer service, team leadership, community relations, digital literacy, financial product knowledge
Preferred skills
Bachelor's degree, 3+ years in customer/retail/financial services, 2+ years in people management
Responsibilities
Mentor and develop Café Ambassadors, maintain the physical café environment, collaborate with local organizations and vendors, assist customers with technology and financial products, drive continuous improvement in the café experience
Seniority
Manager, hands-on team lead