Consumer IT System Support Analyst

Lincoln, NE, USFull-time$50k–$60k2026-10-12 → 2026-11-10

Hybrid

Core

Provide Tier 1 support for Consumer Loans back-office and client services teams, handling system issues, process support, and risk mitigation.

Role type

Tier 1 IT System Support Analyst

Builds

System functionality documentation, process procedures, and support for consumer loan operations

Domain

Financial Services / Student Loan Servicing

Deliverable

dashboards & analysis

Required skills

Tier 1 issue triage, SQL, Crystal Reports, functional specification translation, documentation creation, project support

Preferred skills

Database concepts, report writing tools, small-to-medium project management

Technologies

SQL, Crystal Reports (Business Objects), MS Office

Responsibilities

Identify and resolve Tier 1 system and process issues; Review and evaluate business systems and user needs; Translate business requirements into functional specifications; Create and maintain system documentation; Support Consumer Loan projects for departmental improvements

Seniority

Mid-level, hands-on IC

About Nelnet

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive wo