IT Support Specialist
Core
Onsite IT resource providing Level 2 technical support, Smart Hands infrastructure assistance, and conference room technology support for nVent offices.
Role type
Senior IT Support Specialist (Onsite)
Builds
Reliable, secure, and productive technology experience for employees across corporate offices.
Domain
Corporate IT / Electrical Solutions Industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop and mobile device troubleshooting, Windows 11 support, Microsoft 365 and Teams administration, Active Directory/Entra ID management, Networking fundamentals, Printer and peripheral support, Conference room technology support, Incident management, Asset lifecycle management
Preferred skills
CompTIA A+ or Network+ certification, Endpoint management platform experience (SCCM/Intune), Structured cabling knowledge, Smart Hands support experience, Teams Rooms support, Multi-site enterprise environment experience
Technologies
Windows 11, Microsoft 365, Microsoft Teams, Entra ID, Active Directory, SCCM, Microsoft Intune
Responsibilities
Provide onsite Level 2 technical support for desktop, laptop, mobile, and peripheral issues; Perform Smart Hands support including equipment installation, rack-and-stack, and physical cabling; Troubleshoot and maintain conference room collaboration technologies; Manage device lifecycle from deployment to retirement; Resolve incidents and service requests within SLOs; Enforce IT security standards and support endpoint compliance.
Seniority
Mid-level, hands-on IC