Customer Service Manager
Core
Oversees daily retail operations and leads a team of sales associates to achieve sales goals and profit targets for a Goodwill store.
Role type
Retail Store Manager
Builds
Retail store operations and sales performance
Domain
Non-profit retail
Deliverable
product features
Required skills
Team leadership, retail operations management, inventory management, customer service, performance management, budget control, compliance management
Preferred skills
Retail management experience, Microsoft Office proficiency
Technologies
Microsoft Office Suite
Responsibilities
Execute retail operations plan to achieve profit and revenue goals, lead and develop retail sales associates, manage inventory and daily paperwork, ensure store cleanliness and brand standards, handle customer escalations, perform performance management and coaching, ensure compliance with security and safety policies.
Seniority
Individual Contributor, Management