System Reliability & Support Lead - Hogan and Umbrella
Core
Lead system reliability and support for mainframe-based systems (Hogan) and Umbrella within a 24/7 production environment, ensuring stability, compliance, and modernization.
Role type
Senior System Reliability & Support Lead (Mainframe)
Builds
Production support for UMB/UMT systems and Hogan migration processes
Domain
Banking / Mainframe Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mainframe Support, Application Maintenance, Incident Management, Problem Management, Release Management, System Reliability Engineering, Technical Troubleshooting, Root Cause Analysis, Capacity Planning, Application Governance
Preferred skills
Hogan experience, Umbrella experience, CICS knowledge, Tevents validation, Key Range Rebalance monitoring
Technologies
Hogan, Umbrella, CICS, Tevents
Responsibilities
Support production environment for UMB/UMT; Provide and train resources on Hogan migration process; Solve issues during Hogan migration; Support QA and PAS batch cycles; Liaise with CICS for new files or issues; Validate Tevents; Monitor and assist with Key Range Rebalance process; Perform maintenance including patches and upgrades; Detect, resolve, and escalate incidents; Monitor system availability, performance, and capacity; Educate and coach junior staff; Lead application governance including attestations and audit compliance
Seniority
Senior, hands-on IC with mentorship responsibilities
