Customer Service Manager
Core
Oversee daily retail operations and lead a team of sales associates to achieve sales goals and profit targets for a Goodwill store.
Role type
Retail Store Manager
Builds
Retail store operations and sales performance
Domain
Non-profit retail / Social services
Required skills
Team leadership, retail operations management, inventory control, customer service, conflict resolution, performance management, budgeting, compliance with health and safety policies
Preferred skills
Retail management experience, Microsoft Office proficiency, ability to pass background check
Technologies
Microsoft Office Suite
Responsibilities
Execute retail operations plan to meet profit and revenue goals; lead and develop retail sales associates; manage inventory and daily paperwork; ensure store cleanliness and brand standards; handle customer escalations; perform performance management and coaching; maintain compliance with security and safety policies; process complex sales transactions.
Seniority
Individual Contributor, Management