Associate Manager, Asset Protection Bridge
Core
Leads a team of Analysts in a centralized operations center to provide incident response, issue resolution, and operational support to stores and business partners across the US and Canada.
Role type
Senior IC operations manager (asset protection)
Builds
Centralized asset protection operational support services
Domain
Retail security and operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, operational decision-making, incident management, data analysis, stakeholder partnership, process improvement, change management, compliance management, physical security operations support
Preferred skills
Smartsheet or workflow platform experience
Responsibilities
Lead a team of Asset Protection Bridge Analysts responsible for providing centralized support, incident coordination, communications, and issue resolution for stores and field Asset Protection teams. Manage daily operations within the Asset Protection Bridge, ensuring service levels, response times, and quality standards are consistently achieved. Provide guidance and decision-making support for escalated incidents, operational issues, and complex situations requiring cross-functional coordination. Coach, develop, and engage team members to build a high-performing, customer-focused culture. Monitor operational performance and leverage data, metrics, and customer feedback to identify trends, improve processes, and enhance service delivery. Support the implementation of new services, technologies, workflows, and operational initiatives within the Asset Protection Bridge. Build strong working relationships with field Asset Protection leaders, Store Operations, corporate partners, and external stakeholders. Support physical security operations at the Albuquerque GBS campus as business needs require. Participate in after-hours escalations and operational support as necessary to maintain continuity of service.
Seniority
Manager, hands-on IC
