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Director Claims Administration

Grand Rapids, MI💼 Full-time🗓 2026-05-21 → 2026-07-30

Core

Lead and develop a high-performing claims adjudication team to ensure accurate, timely, and efficient payment of claims across all product lines.

Role type

Director, Claims Administration

Builds

Claims payment processes and service-levels for health care plans

Domain

Health insurance / Claims administration

Deliverable

client delivery

Required skills

Team leadership, staffing management, service-level monitoring, medical trend management, cost control, process improvement, roadmap development, regulatory compliance

Preferred skills

Health care plan claims experience, prior claims administration management experience

Responsibilities

Lead and develop a high performing claims adjudication team, Implement goals setting and monitoring for service-levels and cost savings, Ensure compliance with state and federal rules and regulations, Initiate process improvement and cost-saving measures, Develop multi-year roadmaps for unit costs and service levels, Coordinate with other departments to support overall customer service

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