Manager, Productivity & Performance MSP
Core
Drive governance, performance oversight, and assurance across the Major Service Provider (MSP) to ensure projects, contracts, and suppliers deliver against agreed outcomes.
Role type
Manager, Performance & Governance
Builds
Operational excellence and compliant service delivery for government/defence clients
Domain
Defence / Government / Major Service Provider
Deliverable
dashboards & analysis
Required skills
Governance frameworks, performance monitoring, KPI/SLA management, risk identification, audit coordination, workforce planning, strategic reporting
Preferred skills
Defence industry experience, audit/assurance support, multi-project delivery environments
Technologies
KPI/SLA tracking tools, reporting platforms
Responsibilities
Lead governance, assurance, and performance reporting; Monitor and evaluate project/contract/supplier performance; Provide data-driven insights for leadership decisions; Drive compliance with contractual/regulatory requirements; Identify performance risks and implement improvement strategies; Coordinate audits and track improvement actions; Support workforce planning through performance insights
Seniority
Manager, hands-on leadership
