Help Desk Manager
Core
Manage help desk operations and support DevSecOps pipelines, CI/CD tools, and cloud infrastructure for U.S. Space Force mission-critical systems.
Role type
Senior IC Help Desk Manager (DevSecOps focus)
Builds
Secure cloud-native environments, CI/CD pipelines, and containerized applications for defense operations
Domain
National Security / DevSecOps / Cloud Infrastructure
Deliverable
production ML models | infrastructure
Required skills
Linux/Unix system administration, network troubleshooting, CI/CD pipeline management, containerization (Docker/Kubernetes), configuration management (Ansible/Terraform), security compliance (STIGs/DoD), leadership, incident management
Preferred skills
DoD/Space Force operations experience, RMF/NIST framework knowledge, CompTIA Security+/ITIL/AWS SysOps certifications, AI tool utilization in dev environments
Technologies
Kubernetes, Docker, Jenkins, GitLab, AWS, Azure, Google Cloud, Ansible, Terraform, Chef
Responsibilities
Lead help desk team and manage support tickets for Gravity pipeline infrastructure; troubleshoot complex system/network/software issues; ensure uptime of development environments and cloud services; mentor junior staff; coordinate security incidents and patch management; maintain compliance with DoD security policies; document troubleshooting procedures
Seniority
Senior, hands-on IC with supervisory duties