Collections Representative,
Core
Manage commercial and industrial customer accounts to ensure timely collection of outstanding receivables and minimize credit risk.
Role type
Collections Representative (B2B Energy)
Builds
Healthy cash flow and reduced delinquency for Shell Energy Solutions
Domain
Energy / Utilities / B2B Finance
Required skills
B2B collections, accounts receivable, credit management, account analysis, reconciliation, payment negotiation, financial systems proficiency, Microsoft Excel, stakeholder management
Preferred skills
Energy or utilities industry experience, global team collaboration experience
Technologies
SAP, Oracle, Microsoft Excel
Responsibilities
Manage and monitor a portfolio of commercial and industrial customer accounts; Proactively contact customers to collect overdue balances and negotiate payment commitments; Perform detailed account analysis and reconciliations to resolve payment discrepancies; Investigate and address customer concerns regarding invoices and account balances; Partner with Sales, Billing, and Credit teams to resolve disputes and reduce delinquency; Monitor payment trends to identify potential credit risks; Maintain accurate documentation of collection activities in financial systems.
Seniority
Early Careers