ISC Improvement Leader
Core
Define and lead end-to-end improvement strategy for Integrated Supply Chain and Customer Service operations to drive service performance, cost efficiency, and business growth.
Role type
Senior regional leadership (Supply Chain Transformation)
Builds
End-to-end supply chain and customer service transformation programs
Domain
Manufacturing / Supply Chain / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cross-functional transformation leadership, structured problem solving, operational performance management, change management, stakeholder influence, data analytics, continuous improvement methodologies
Preferred skills
MBA in Operations/Supply Chain, Lean Six Sigma Black Belt/Master Black Belt, PMP, CSCP
Technologies
Data analytics tools, digital solutions for supply chain
Responsibilities
Lead end-to-end supply chain and customer service transformation; Champion customer-centric improvements using Voice of Customer insights; Drive cross-functional alignment and governance; Own and deliver a portfolio of strategic transformation programs; Leverage data and analytics to identify improvement opportunities; Build organizational capability and lead change management
Seniority
Senior, hands-on IC with strategic leadership scope