PCMO Technical Coach
Core
Technical coach for B2C consumer lubricants portfolio, supporting sales, aftersales, and key account business development with technical expertise and training.
Role type
Indirect Lubricants Technical Coach (B2C)
Builds
Technical RTB frameworks, brand storylines, sales training materials, and product specifications for Shell Helix lubricants.
Domain
Automotive aftermarket / Lubricants / Energy
Deliverable
product features
Required skills
Automotive aftermarket industry knowledge, B2C business model understanding, technical trend analysis, product testing and benchmarking, technical training delivery, quality issue resolution, livestreaming technical guidance
Preferred skills
Prior B2C sales or technical coaching experience, excellent oral and written presentation skills
Technologies
None explicitly stated
Responsibilities
Track and analyze industry technological trends; Develop technical RTB frameworks and brand storyline; Lead road trials and product performance analysis; Create technical label copy and product specifications; Build sales presentation decks and training materials; Deliver technical training for sales teams and distributors; Handle quality issues and customer technical complaints; Support key account hunting and aftersales issues; Provide technical guidance for livestreaming campaigns
Seniority
Experienced Professionals