Assistant(e) Support Technique
Core
Provides premium technical support to patients, clients, and internal stakeholders for the LifeVest wearable defibrillator, handling incoming calls, patient file monitoring, and proactive patient follow-up.
Role type
Technical Support Specialist (Medical Device)
Builds
LifeVest wearable defibrillator monitoring and support services
Domain
Medical devices / Cardiac care
Deliverable
client delivery
Required skills
Technical troubleshooting, patient file management, proactive monitoring, call handling, data integrity verification, ISO procedure compliance, reporting
Preferred skills
None stated
Technologies
ZPM, ERP systems
Responsibilities
Analyze and resolve patient/client technical requests, monitor patient files within SLAs, conduct proactive patient follow-up based on wear time and compliance rules, document call reports and activity metrics, ensure data consistency in IT tools, apply and update ISO quality procedures.
Seniority
Individual Contributor