Lead Logistics CX & Operations – System Team Lead
Core
Lead a high-performing system operations team to drive SCM system excellence, manage high-volume updates, and ensure data integrity across regional markets.
Role type
Senior IC logistics operations manager (system team lead)
Builds
SCM system updates, data management workflows, and automation implementations
Domain
Logistics / Supply Chain Management / Freight Forwarding
Required skills
Team leadership, capacity planning, Lean Six Sigma, stakeholder management, crisis management, root-cause analysis, process standardization, data governance
Preferred skills
Power BI, Power Apps, Python, VBA, RPA
Technologies
SCM systems, TMS, SCP, MODS, Power BI, Power Apps, Python, VBA
Responsibilities
Oversee end-to-end system update workflows and SLA compliance; Manage team structure, targets, and resource allocation; Lead system migration projects and automation adoption; Drive continuous improvement and quality control; Serve as escalation point for critical operational failures; Conduct performance reviews and talent development
Seniority
Senior, hands-on IC