Arbitrator II (Concierge Services)
Core
Investigate and resolve disputes between buyers and sellers in automotive auctions by analyzing claims, evidence, and transaction details to mitigate financial risks.
Role type
Senior individual contributor claims arbitrator (automotive)
Builds
Resolved claims and dispute outcomes for Cox Automotive's auction marketplace
Domain
Automotive industry / Auction operations / Claims management
Required skills
Claims investigation, conflict resolution, negotiation, policy interpretation, automotive auction knowledge, evidence analysis, financial risk mitigation, client relationship management, KPI tracking
Preferred skills
Prior arbitration or mediation experience, Bachelor's degree, familiarity with NAAA guidelines
Technologies
NAAA Guidelines, Manheim Marketplace policies, electronic vehicle history reports, audio/video recording systems
Responsibilities
Conduct in-depth investigations of buyer and seller claims by reviewing transaction details, auction policies, and vehicle conditions; Facilitate negotiations between parties to reach mutually beneficial resolutions while ensuring policy compliance; Apply conflict-resolution and de-escalation techniques to manage disputes and mitigate financial losses; Interpret and apply NAAA policies to determine appropriate resolutions for each case; Manage the full lifecycle of claims from report to closure, ensuring thorough documentation and timely resolution; Cultivate strong client relationships by providing clear communication and timely updates throughout the arbitration process.