Account Operations Specialist II (Manheim Orlando)
Core
Account liaison coordinating SLAs and serving as the primary point of contact for auction vendors and fleet/retail clients to ensure work completion and upsell services.
Role type
Account Operations Specialist
Builds
Customer engagement solutions and operational reporting for fleet and retail accounts
Domain
Automotive / Vehicle Operations
Deliverable
dashboards & analysis
Required skills
Customer relationship management, Inventory management, Fleet account coordination, Quality control processing, Advanced organizational skills, Communication and escalation management, Proficiency in Smartsheet and Excel, EV fleet operations knowledge
Responsibilities
Serve as primary administrative contact for assigned fleet and retail accounts, Manage customer communications and provide end-of-shift status updates, Coordinate dealership and external vendor repairs, Track and manage vehicle inventory throughout the repair process, Maintain and update inbound reports and inventory trackers, Audit RPP activity and provide reporting to operational teams, Process and monitor QC units, Attend customer meetings and operational reviews, Track EV inventory and monitor charging requirements, Maintain visibility of all units from intake through delivery