Auto Claims Associate I, Manheim California
Core
Resolve customer complaints and claims regarding vehicle returns, condition reports, and undisclosed damage by investigating cases, mediating disputes, and negotiating repairs or pricing.
Role type
Entry-level claims arbitrator (individual contributor)
Builds
Resolved customer claims and retained vehicle sales
Domain
Automotive sales and vehicle operations
Deliverable
client delivery
Required skills
Negotiation, claims investigation, financial approval authority, documentation validation, cross-departmental coordination, dispute mediation
Preferred skills
Automotive or body shop experience, claims adjuster experience
Responsibilities
Review customer claims against national arbitration policies, investigate basic and less complex cases, interface with reconditioning and dealer services departments, utilize financial approval limits to resolve cases, prepare communication for resolution, mediate disputes to negotiate repairs or pricing, maintain accurate case files.
Seniority
Entry-level, individual contributor