Claims Associate I, Manheim California
Core
Resolve customer complaints and validate claims regarding vehicle returns, condition reports, and undisclosed damage to ensure customer satisfaction.
Role type
Entry-level claims associate (arbitrator)
Builds
Resolved disputes and validated claims for Manheim vehicle auctions
Domain
Automotive retail and vehicle auctions
Deliverable
client delivery
Required skills
Negotiation, accuracy, attention to detail, organizational skills, time management, adaptability
Preferred skills
Automotive or body shop experience, claims adjuster experience (via careerplan.io/jobs/R202683104-claims-associate-i-manheim-california-at-cox)
Responsibilities
Review customer claims to verify compliance with national arbitration policies, investigate basic and less complex cases, interface with multiple departments during fact-finding, use financial approval authority to resolve cases, prepare and facilitate communication for resolution, mediate disputes and negotiate repairs or pricing, maintain accurate case files
Seniority
Entry-level, individual contributor