Operations Management Analyst I
Core
Provide specialized support and administration of Salesforce, including data maintenance, process optimization, and continuous system improvement.
Role type
Operations Management Analyst I (Salesforce Administrator)
Builds
Salesforce environments, data migrations, and operational reports/dashboards
Domain
Automotive industry + Salesforce CRM
Required skills
Salesforce administration, data cleanup, report/dashboard development, data migration, process improvement, MS Office automation, troubleshooting
Preferred skills
SQL, Salesforce certification, Automotive industry knowledge
Responsibilities
Facilitate data cleanup best practices to maintain high-quality data; Perform complex troubleshooting using multi-faceted problem solving; Manage Salesforce roles, profiles, permission sets/groups, workflows, and sharing rules; Develop meaningful reports and dashboards to identify gaps, business performance, data cleanliness, and KPIs; Execute customer data migrations from various legacy systems into Salesforce; Identify inefficiencies across business functions and collaborate with key stakeholders to design, recommend, and implement streamlined process improvements
Seniority
Individual Contributor, 2+ years experience