Commercial Services Specialist II (Manheim)
Core
Primary point of contact for resolving complex client issues, coordinating vehicle sale processes, and managing post-sale activities for commercial accounts in the auction industry.
Role type
Commercial Services Specialist (Individual Contributor)
Builds
Efficient vehicle preparation, sale, and delivery processes for commercial clients
Domain
Automotive auction and commercial vehicle sales
Deliverable
client delivery
Required skills
Problem solving, de-escalation, organizational skills, invoicing, account management, vehicle inspection, transportation coordination
Preferred skills
Salesforce, AS400, Workbench, Excel, prior Commercial Services Specialist experience
Responsibilities
Resolve client issues and inquiries, prepare and audit sale vehicle run processes, examine vehicles using Auto Check, coordinate vehicle transportation, review Condition Reports, educate clients on products, generate file jackets for audits, coordinate redemptions and payments, liaise with Title Shared Services Center, collaborate with Accounts Receivable for collections
Seniority
Mid-level Individual Contributor
