Client Trainer II (Backoffice)
Core
Deliver high-impact educational and consulting content to Cox Auto Dealer Solutions Software customers via onsite and virtual training sessions.
Role type
Senior IC client trainer (automotive dealer software)
Builds
Dealer Software Solutions product adoption and solution utilization
Domain
Automotive industry + Dealer Management Systems (DMS)
Deliverable
product features
Required skills
Automotive industry experience, Bookkeeping/Accounting experience, Microsoft Office Suite proficiency, Travel logistics management, Curriculum customization, System functionality demonstration, Troubleshooting, Product development feedback
Preferred skills
Training experience in retail/accounting automotive settings, Salesforce CRM, Dealertrack DMS, Xtime Spectrum, VinSolutions, Dealer.com
Responsibilities
Complete training/certification in assigned domain, Promote and deliver on-site and virtual instruction, Maintain in-depth knowledge of Dealer Software Solution products, Partner with Manager for performance reviews, Customize training curriculum and consulting, Troubleshoot questions and issues within domain, Work with dealer leadership to create customized training plans, Participate in product development review sessions, Communicate and record all dealership training documentation, Keep up to date on current automotive trends, Schedule travel in accordance with company guidelines
Seniority
Individual Contributor, Senior level (Bachelor's + 2+ years or Master's + 0-2 years or 6+ years experience)