Manager, Fleet Client Services
Core
Lead and manage a portfolio of Fleet Maintenance clients in a high-volume market, driving revenue growth, retention, and operational efficiency while serving as an escalation point for complex customer issues.
Role type
Manager, Fleet Client Services (People Leader)
Builds
Fleet maintenance service portfolios and client relationships
Domain
Automotive / Fleet Maintenance
Deliverable
client delivery
Required skills
Account management, strategic leadership, relationship management, revenue growth, client retention, performance management, sales target achievement, business analysis, negotiation, problem-solving
Preferred skills
Fleet or automobile industry experience, consulting and selling value-added solutions, executive presence, strategic thinking
Technologies
Cox Automotive suite of products and services
Responsibilities
Manage and grow a portfolio of Fleet Maintenance clients; lead and direct the scheduling team to optimize work volumes and staffing; meet and exceed revenue and customer churn goals; act as a manager-level escalation point for complex customer issues; partner with national and regional Sales teams; monitor client, market, and competitor activity; identify and manage 'at risk' clients; attend customer meetings as a Cox management representative.
Seniority
Manager, people leadership
