Coordo. Opérations Clients | Customer Ops Coordinator
Core
Central point of contact for assigned territory customers, coordinating field operations and managing warranty requests.
Role type
Customer Operations Coordinator
Builds
Sports surfacing installations and maintenance services
Domain
Sports construction and artificial turf
Deliverable
client delivery
Required skills
Customer service coordination, field operations management, warranty claim processing, vendor/contractor negotiation, CRM data management, proactive client communication, product knowledge troubleshooting
Preferred skills
Syspro ERP experience
Technologies
Salesforce, Microsoft Office, Syspro
Responsibilities
Schedule service visits and coordinate technicians; manage warranty and non-warranty requests from submission to closure; negotiate pricing and schedules with vendors; maintain accurate records in Salesforce; communicate proactively with clients; present progress updates in weekly meetings.
Seniority
Mid-level, hands-on IC