Customer and Process Quality Consultant
Core
Optimizing customer processes and quality standards to enhance operational effectiveness and customer satisfaction within the organization.
Role type
Senior IC quality consultant (customer & process)
Builds
Effective quality control processes and customer satisfaction outcomes
Domain
Manufacturing / Automotive Quality Engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Statistical analysis, FMEA, MSA, SPC, APQP, PPAP, 8D problem solving, CAPA implementation, KPI ownership, Change Management, Technical documentation analysis
Preferred skills
Quality Assurance certification, Minitab proficiency
Technologies
Minitab, Business Management Systems
Responsibilities
Own Scrap and FTP KPIs, lead Customer Claims and Incident/PPM/8D KPIs, implement CAPA for internal quality issues, ensure PFMEA is up to date, lead MSA and Capability topics, execute customer requalification tests, ensure compliance with EHS standards, update customer portals
Seniority
Senior, hands-on IC
