Application Specialist - Asia Pacific
Core
Conduct Clinical Application training for Elekta Comprehensive Solutions (Linac, Software) to healthcare professionals in Asia Pacific, providing on-site and remote support to maximize customer adoption and satisfaction.
Role type
Senior Clinical Application Specialist (Training & Customer Support)
Builds
Customer training programs, clinical workflow plans, and service support for Elekta oncology solutions.
Domain
Medical Technology / Radiation Oncology
Required skills
Clinical Application training, customer lifecycle management, technical product knowledge (Linac/Software), curriculum development, adult education methodologies, Salesforce, Microsoft Office suite, travel management
Preferred skills
Tertiary qualifications in Radiation Therapy, 3+ years Elekta experience, leadership skills, problem-solving
Technologies
Outlook, Word, Excel, PowerPoint, Video conferencing, Salesforce
Responsibilities
Provide tailored training to customers and colleagues; assess customer training needs and coordinate schedules; support installed base on-site and remotely; provide pre- and post-sales support including product demonstrations and workflow analysis; collaborate with Marketing/Sales at exhibitions and conferences; drive continuous process improvement projects; maintain long-term positive customer relationships to drive NPS.
Seniority
Senior, hands-on IC with travel requirements