Customer Experience Consultant
Core
Managing complex end-to-end supply chains and coordinating import/export shipments for key customers in container logistics.
Role type
Senior Customer Experience Consultant (Supply Chain Management)
Builds
Seamless, reliable, and customer-centric logistics solutions for global trade.
Domain
Global container logistics and supply chain management.
Required skills
End-to-end supply chain coordination, LCL/FCL shipment management, customer relationship management, financial analysis and invoicing, stakeholder collaboration, data analysis with Excel, AI tool adoption (Microsoft Copilot).
Preferred skills
Experience with quoting and rate calculations, process improvement initiatives, digital solution implementation.
Technologies
Microsoft Copilot, Excel.
Responsibilities
Managing and coordinating import and export shipments throughout the end-to-end supply chain; Handling both LCL and FCL shipments with a focus on LCL; Acting as a trusted point of contact for customers and managing inquiries and exceptions; Coordinating shipments from booking to final delivery; Supporting quotations, rate calculations, and pricing activities; Monitoring shipment performance and addressing delays or disruptions; Identifying opportunities to improve processes and customer experience.
Seniority
Senior, hands-on IC