Customer Experience Partner - 4PL
Core
Manage day-to-day customer interactions and coordinate end-to-end 4PL logistics operations across carriers, transporters, and warehouses to ensure smooth execution.
Role type
Senior Customer Experience Partner (4PL)
Builds
End-to-end logistics operations for customers
Domain
Logistics / Supply Chain
Required skills
4PL/LLP/Control Tower operations, Dangerous Goods (DG) handling, stakeholder management, exception management, carrier coordination, KPI/SLA tracking, process improvement
Preferred skills
Leading without authority, cross-functional collaboration, transportation management
Technologies
4PL platforms, Control Tower systems, DG compliance tools
Responsibilities
Act as key point of contact for customer logistics requirements, monitor shipments and manage delays/escalations, coordinate handling of Dangerous Goods, track service performance against KPIs, drive process improvements, influence cross-functional teams without direct authority, maintain operational records.
Seniority
Senior, hands-on IC