Temporary Customer Service Representative
Core
Process inbound calls for third-party clients to handle inquiries, solve problems, and ensure high customer satisfaction.
Role type
Customer Service Representative
Builds
Client support interactions for third-party claims administrators
Domain
Business Process Outsourcing / Call Center
Deliverable
client delivery
Required skills
inbound call handling, customer service, problem solving, documentation, multitasking, time management, computer proficiency, typing
Preferred skills
call center experience, desktop applications experience, ability to handle escalated calls
Responsibilities
process incoming calls, communicate effectively to address customer needs, document calls per policy, adhere to attendance and shift requirements, attend scheduled training
Seniority
Entry-level, individual contributor
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