Spanish Bilingual Call Center Supervisor
Core
Oversee daily operations of a team providing over-the-phone interpretation services, ensuring productivity, quality, and schedule adherence.
Role type
Senior IC call center supervisor (interpretation)
Builds
Remote interpreting solutions (OPI, video remote interpretation)
Domain
Language services / Telecommunications
Deliverable
client delivery
Required skills
Over-the-phone interpretation experience, supervisory experience, English fluency, Spanish fluency, performance management, operational problem solving, MS Office proficiency
Preferred skills
Call center environment experience, leadership skills, training experience
Responsibilities
Supervise interpreter customer service agents, ensure compliance with ethical practices and company standards, conduct performance evaluations and coaching, manage daily administrative duties (time cards, payroll), prepare operational reports, resolve operational issues, communicate policy updates to the team.
Seniority
Mid-level, hands-on IC