Integrated Customer Experience Manager - Finland
Core
Lead the Customer Experience team to deliver excellent service, drive commercial growth, and improve customer satisfaction in the container logistics industry.
Role type
Senior Customer Experience Manager (People & Business Leader)
Builds
Customer service operations and team capabilities for global logistics customers
Domain
Logistics / Supply Chain
Required skills
Strategic planning, team leadership and coaching, stakeholder management, process improvement, performance monitoring, conflict resolution, talent development
Preferred skills
Logistics process knowledge, Norwegian language proficiency
Technologies
Microsoft Outlook, Word, Excel, PowerPoint
Responsibilities
Manage and supervise Customer Experience team activities; coach and develop team members; maintain strong relationships with customers via service calls and reviews; drive continuous improvement and monitor team performance; act as escalation point for unresolved matters; represent the voice of the customer; resolve end-to-end process issues; develop leadership pipeline.
Seniority
Senior, hands-on IC with leadership responsibilities