Operational Account Owner – Customs Control Tower
Core
Operational Account Owner serving as the primary contact for customers and local customs representatives to ensure timely movement of goods and seamless supply chain coordination.
Role type
Senior IC operational account owner (customs)
Builds
End-to-end customs visibility and supply chain coordination for global customers
Domain
Logistics + Customs
Deliverable
client delivery
Required skills
Customer relationship management, KPI tracking, process improvement, stakeholder coordination, issue escalation, operational analysis
Preferred skills
Customs Control Tower administration, operational customs handling, system and IT understanding, analytical skills
Technologies
Customs systems, IT tools
Responsibilities
Act as operational contact for customers and local customs representatives; Build and develop good customer relationships; Follow up on KPIs, cases, and activities; Conduct regular operational customer meetings; Identify and drive improvements in processes and systems; Coordinate with internal and external stakeholders; Handle customer questions and ensure proper escalation of issues; Ensure customer needs and operational challenges are handled within the Customs Control Tower scope.
Seniority
Mid-level, hands-on IC
