Lead Logistics Error Handling Specialist
Core
Monitor and resolve operational exceptions, system errors, and workflow issues across supply chain platforms to ensure uninterrupted business operations.
Role type
Lead Logistics Error Handling Specialist
Builds
Operational stability and efficiency for global supply chain platforms
Domain
Logistics / Supply Chain Management
Deliverable
dashboards & analysis
Required skills
Root cause analysis, ERP platform expertise, workflow management, SLA management, process automation, data analysis, stakeholder collaboration
Preferred skills
Knowledge of IDOC processing, integration error management, continuous improvement methodologies
Technologies
SAP, FACT, SCP, MODS, Athena, Microsoft Excel
Responsibilities
Investigate and resolve IDOC, Auto PO, Sales Order, and Purchase Order issues; perform root cause analysis and implement corrective actions; manage operational queues while maintaining SLAs; support system enhancements and country migrations; prepare operational reports and dashboards on error trends and performance metrics.
Seniority
Mid-level, hands-on IC