Customer Service Agent - 4PL
Core
Plan and execute end-to-end 4PL operational activities including trucking, customs brokerage, and booking management to deliver optimal performance against customer SLAs.
Role type
Senior Customer Service Agent (Logistics Operations)
Builds
Seamless end-to-end delivery of logistics operations and customer service resolution
Domain
Logistics / Supply Chain / Freight Forwarding
Required skills
Carrier coordination, Customs brokerage knowledge, Booking management, Stakeholder management, Problem resolution, Reporting, Billing processing, Cross-selling
Preferred skills
MS Office proficiency, Agile working, Analytical skills, Adaptability
Responsibilities
Manage carrier booking and shipment planning based on customer production plans; Prepare customs documentation (Export/Import declarations, FTA forms); Manage truck availability and booking; Coordinate with internal and external stakeholders; Resolve customer queries and escalations; Process customer billing and revenue recording; Prepare accurate operational reports.
Seniority
Mid-level, hands-on IC
