CCL Operations Specialist
Core
Execute day-to-day Cold Chain Logistics (CCL) operational activities including order management, shipment coordination, and customer service to ensure timely and accurate fulfillment.
Role type
Operations Specialist (Cold Chain Logistics)
Builds
Customer orders, shipments, and operational cases for cold chain clients
Domain
Logistics / Supply Chain / Cold Chain
Required skills
Order management, shipment coordination, case management, stakeholder coordination, data validation, exception handling, MS Excel, ERP systems, Supply Chain Planning (SCP), financial process basics
Preferred skills
Logistics systems familiarity, cold chain operations knowledge, accounting principles, budgeting basics
Responsibilities
Execute standardized operational processes and SOPs, manage customer orders and shipment milestones, coordinate with internal and external stakeholders, monitor and resolve operational exceptions, maintain accurate system data, support customer onboarding, escalate complex issues, contribute to process improvement and reporting.
Seniority
Junior, transaction-driven IC