Senior Customer Experience Consultant - US Military Cargo
Core
Managing Maersk Line's existing US Government contracts and driving business growth for US Military, Food Aid, and Foreign Military Sales across the Asia Pacific region.
Role type
Senior Customer Experience Consultant (Logistics)
Builds
End-to-end US Government cargo shipping services
Domain
Transportation / Logistics / Defense
Required skills
Contract management, US Government regulatory compliance (FOCI, FAR, DFAR), Customer relationship management, Operational execution, Strategic planning, Team coaching
Preferred skills
Customer service experience, Conflict resolution, Microsoft Applications proficiency
Responsibilities
Oversee daily operational execution for US Government cargo; Formulate strategies to boost operational efficiency; Cultivate long-term relationships with US Government stakeholders; Coordinate customer projects and quarterly face-to-face meetings; Train and mentor local teams on contractual compliance; Identify and develop new service offerings; Ensure On Time Delivery for military cargo; Perform root cause analysis for performance gaps.
Seniority
Senior, hands-on IC
