Engagement Manager
Core
Engagement Manager on the Delivery Team owning the account plan, managing customer relationships, and leading cross-functional teams to deliver AI/ML logistics solutions for national security missions.
Role type
Senior Engagement Manager (Customer Success & Technical Project Management)
Builds
AI/ML logistics decision systems for US national security and allied partners
Domain
National Security / Defense Logistics / AI & Machine Learning
Deliverable
production ML models
Required skills
Customer success management, Technical project management, Cross-functional team leadership, Strategic account planning, Risk management, B2B client relationship growth, Analytics-driven problem solving, Logistics operations knowledge, Software development understanding, Government contract experience
Preferred skills
API technology experience, Government customer delivery experience
Technologies
AI/ML systems, Logistics software platforms
Responsibilities
Oversee onboarding and implementation for customer accounts, Manage relationships from executives to end users, Lead cross-functional project teams to exceed AI/ML objectives, Identify and mitigate risks to customer success, Drive renewals and upsell opportunities, Refine delivery processes for scalability
Seniority
Senior, hands-on IC with indirect supervision of teams
