Manager, Operations Enablement & Capabilities - FuzeRx
Core
Deliver and manage process and digital pharmacy solutions to enhance accessibility, operational efficiency, and customer engagement.
Role type
Manager, Operations Enablement & Capabilities
Builds
Process improvements, digital pharmacy solutions, automation, dashboards, and reporting
Domain
Digital health / Pharmacy operations
Required skills
Operations management, team leadership, continuous improvement (Lean/Six Sigma), CRM optimization, contact center technology, project management, data analysis, stakeholder management
Preferred skills
Healthcare or digital pharmacy domain expertise, mobile app/web portal/chatbot experience
Technologies
Salesforce, CRM, contact center technology, mobile apps, web portals, chatbots
Responsibilities
Monitor industry trends and competitor activities; Analyze customer feedback and operational metrics; Identify and optimize workflows and automation; Scope and manage projects and resource allocation; Collaborate with cross-functional teams on pharmacy technology enhancements; Lead and develop an engaged team with performance management.
Seniority
Manager, hands-on leadership
