VP, Call and Clinical Operations - FuzeRx
Core
Executive leadership of clinical call and operations verticals for a unified workforce of 450+ agents supporting patient care and pharmacy services.
Role type
VP, Call and Clinical Operations
Builds
24/7 unified workforce infrastructure for clinical call centers and pharmacy operations
Domain
Digital Health / Pharmacy / Clinical Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Executive leadership, large-scale clinical call center management, operational scaling, process engineering, regulatory compliance, change management, strategic communication
Preferred skills
Licensed Pharmacist (RPh), graduate of accredited pharmacy school, experience with legacy system harmonization
Technologies
None explicitly stated
Responsibilities
Oversee Clinical Call and Clinical Operations verticals, manage staffing and capacity for 450+ agents, ensure standardized performance and quality, maintain regulatory compliance, lead continuous improvement initiatives, partner with cross-functional teams, lead and develop leadership team
Seniority
VP, executive leadership
