Director, Central Operations - FuzeRx
Core
Managing patient operations teams and central fill pharmacy networks to ensure seamless patient experience across automated dispensing and API-integrated platforms.
Role type
Director, Central Operations (Pharmacy Services)
Builds
Automated dispensing and API-integrated pharmacy platforms
Domain
Digital Health / Specialty Pharmacy
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Pharmacy services leadership, multi-product patient operations management, operational excellence, KPI-driven performance management, quality and turnaround time optimization, data analysis for staffing forecasting, omni-channel support management, CRM and EMR systems expertise
Preferred skills
Digital pharmacy infrastructure platform scaling
Technologies
CRM, EMR, TPOS
Responsibilities
Oversee performance and growth of Customer Service, Prescription Processing, and Client-specific teams; Lead operational excellence across central fill pharmacy networks and courier delivery; Drive business success and efficiency while lowering cost-to-fill; Manage quality, turnaround time, and customer satisfaction metrics; Establish requirements for capabilities and reporting; Analyze data to forecast staffing needs; Lead large teams to establish positive employee engagement
Seniority
Director, strategic leadership & team management