Director - Retail Pharmacy Tech Design & Experience
Core
Lead the vision, strategy, and execution of user experience across retail pharmacy technology platforms to improve outcomes for pharmacy teams, patients, and partners.
Role type
Director of Human-Centered Design & Experience
Builds
Retail pharmacy technology platforms including core workflows, patient engagement tools, and emerging digital capabilities
Domain
Healthcare / Retail Pharmacy / Digital Health
Deliverable
production ML models | product features
Required skills
Human-centered design strategy, team leadership and scaling, user research and field immersion, design systems and standards, workflow design for high-reliability environments, stakeholder influence and storytelling, industry trend analysis
Preferred skills
Mentoring high-performing design teams, translating ambiguity into clear direction, familiarity with AI/ML-driven experiences
Technologies
AI/ML-driven experiences
Responsibilities
Define and lead human-centered design strategy; build and scale a high-performing design team; drive deep user understanding through research; champion design excellence and establish standards; partner with Product and Engineering to embed design in the lifecycle; lead design of complex pharmacy workflows; elevate user voice in strategic decisions; influence executive stakeholders; stay ahead of industry trends
Seniority
Director, strategic leadership & team building
