Regional Control Tower Focal
Core
Serve as the single point of contact for transportation execution, shipment visibility, issue resolution, and operational performance management at a customer site.
Role type
Senior IC supply chain operations focal (Control Tower)
Builds
End-to-end supply chain visibility and consistent service delivery for a key customer
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Transportation execution, shipment visibility, issue resolution, stakeholder management, KPI monitoring, root-cause analysis, contingency planning, data integrity, operational reporting
Preferred skills
Power BI, detention/demurrage management, freight audit, carrier performance management, spot-quote processes
Technologies
Excel, transportation management systems, shipment-visibility platforms
Responsibilities
Manage operational escalations from identification through resolution; Lead daily operational and SIM meetings; Monitor inbound/outbound shipment performance and critical movements; Coordinate recovery plans for at-risk shipments; Drive supplier and carrier performance reviews via KPIs; Ensure transportation master data integrity; Support statement of account controls and reporting; Analyze late-shipment trends and define corrective actions.
Seniority
Senior, hands-on IC
