Lead Logistics CX and Operations Manager

China, Sichuan, Chengdu, 610041Full-time2026-10-10 → 2026-11-11

Core

Lead and manage a team of at least 15 FTE to deliver end-to-end logistics services for Key Client and Enterprise retail customers, ensuring operational excellence and customer experience.

Role type

Senior IC logistics operations manager (people leadership)

Builds

Scalable, sustainable logistics service delivery solutions for Key Client and Enterprise retail customers

Domain

Logistics / Supply Chain / Retail

Required skills

Team leadership and coaching, Stakeholder management, Data-driven decision making, Continuous improvement (CI), Process standardization, Risk management

Preferred skills

Digital adoption, Succession planning, Cross-functional collaboration

Technologies

N/A

Responsibilities

Lead and develop a team of 15+ FTE, Own end-to-end operational performance and KPI achievement, Act as senior escalation point for critical service issues, Drive digital implementation and process automation, Partner with CX, Account, and Tech teams for customer success

Seniority

Senior, hands-on IC with people leadership

About Maersk

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all lega