Sales Support Specialist
Core
Strategic partner to Sales driving commercial excellence, enhancing customer experience, and enabling business growth by acting as an extension of the frontline sales team.
Role type
Sales Support Specialist
Builds
Seamless sales support, customer relationships, and revenue retention/expansion
Domain
Logistics / Supply Chain / Commercial Operations
Deliverable
product features
Required skills
Stakeholder management, CRM systems, case management tools, Microsoft Office, commercial acumen, analytical ability, problem-solving
Preferred skills
Continuous improvement mindset, data-driven insights
Responsibilities
Engage directly with customers via phone and email to address inquiries; Partner with cross-functional stakeholders to resolve customer requests; Analyze customer portfolios and market opportunities to support revenue growth; Maintain accurate customer and sales records across CRM systems; Drive continuous improvement initiatives based on customer feedback and data insights.