Territory Manager- Last Mile
Core
Define, develop, and manage operations and customer support programs for Pilot Last Miles to ensure service quality, customer satisfaction, and profitability.
Role type
Territory Manager (Last Mile Operations)
Builds
Last mile delivery operations for B2B, B2C, e-commerce, and direct-to-store channels
Domain
Logistics / Last Mile Delivery
Required skills
Last mile management, multi-location operations, personnel management, vendor relations, shipping discrepancy resolution, in-home delivery coordination, data reporting
Preferred skills
Strong written and verbal communications, mathematical calculations, problem solving, technical journal analysis
Technologies
N/A
Responsibilities
Coordinate communication between haulers, delivery teams, call centers, and client management; Provide on-site presence to ensure procedural compliance; Oversee recruiting, processing, and performance of haulers; Maintain monthly operation reports with statistics and customer service scores
Seniority
Mid-level, hands-on management