OT Field Service Technician
Core
Provide Level 2 technical support, troubleshooting, and maintenance for Operational Technology (OT) systems in advanced manufacturing environments to ensure production efficiency and minimal downtime.
Role type
OT Field Service Technician (Level 2)
Builds
Operational technology systems and infrastructure for advanced manufacturing production lines
Domain
Advanced Manufacturing / Operational Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
OT systems troubleshooting, hardware/software/network diagnostics, preventative maintenance, system implementation, vendor coordination, safety compliance adherence, technical documentation, report generation
Preferred skills
Mechatronics or Engineering background, UFP organization culture familiarity, Power BI usage
Technologies
Microsoft Office (Excel, Word, Outlook, Power BI)
Responsibilities
Resolve OT system issues and minimize downtime, monitor system performance and perform preventative maintenance, troubleshoot hardware/software/network issues, collaborate on system improvements and upgrades, adhere to safety and security protocols on the production floor, assist with system setup, testing, and user training, coordinate equipment procurement and repairs with vendors, prepare required reports
Seniority
Mid-level, self-managing IC
